Privacy Policy
Effective Date: 12/01/2024
Empower Pelvic Health & Physical Therapy Corp. is dedicated to safeguarding your privacy and the security of your Personal Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines how we collect, use, share, and protect your PHI and other personal information.
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TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
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HIPAA Compliance Statement
Under HIPAA, we are required to:
1. Protect the confidentiality, integrity, and availability of your PHI.
2. Notify you in the event of any unauthorized access or breach involving your PHI.
3. Provide you with access to your health information upon request.
4. Train our staff to handle PHI in a secure and compliant manner.
We follow all HIPAA Privacy and Security Rules to ensure your PHI is protected while providing services and using electronic records.
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1. WHAT INFORMATION DO WE COLLECT?
We collect and maintain the following types of information:
Personal Health Information (PHI):
Medical history, diagnosis, treatment records, and other healthcare-related data necessary for providing physical therapy services.
Personal Information:
Name, address, phone number, email, and emergency contact details.
Insurance and Billing Information:
Insurance provider details, policy numbers, and credit/debit card information for billing purposes.
Technical Information:
IP addresses, browser types, and device information when you interact with our website.
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2. HOW DO WE PROCESS YOUR INFORMATION?
We process your PHI and other personal data to:
1. Provide pelvic health and physical therapy services tailored to your needs.
2. Maintain accurate and up-to-date medical records for treatment continuity.
3. Submit claims or provide superbills for insurance reimbursement.
4. Communicate with you about appointments, follow-ups, or other services.
5. Comply with legal obligations such as reporting public health information or responding to subpoenas.
All processing is conducted in strict compliance with HIPAA standards.
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3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your PHI and personal information with:
Healthcare Providers:
Your primary care physician or specialists to coordinate treatment.
Insurance Companies:
To submit claims, verify coverage, or issue reimbursements.
Business Associates:
Third-party vendors who assist us with operations, such as billing services, IT support, or electronic health record platforms. All associates sign agreements to ensure HIPAA compliance.
Legal Authorities:
As required by law, such as for public health reporting or court orders.
Your PHI will never be sold or disclosed for marketing purposes without your explicit written authorization.
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4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Our website may use cookies or other tracking technologies to:
1. Improve user experience by remembering your preferences.
2. Collect anonymized data to analyze website traffic and performance.
3. Ensure secure login and access to patient portals.
You can manage your cookie preferences through your browser settings.
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5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
If you log in to our website using social media accounts, we may collect certain personal information as permitted by the platform’s privacy policies. This information will only be used to manage your account and is not shared or disclosed.
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6. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain PHI and personal data for as long as required by law and for operational purposes:
Medical records: A minimum of 7 years after the last date of service, as required by HIPAA.
Billing records: Retained for the duration necessary to process payments and meet legal obligations.
Upon request, data may be anonymized or deleted in accordance with applicable laws.
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7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement administrative, technical, and physical safeguards to protect your PHI, including:
1. Data Encryption: Ensuring secure transmission and storage of sensitive information.
2. Access Controls: Restricting access to PHI to authorized personnel only.
3. Auditing and Monitoring: Regularly reviewing system activity and updating security measures.
In the event of a data breach, affected individuals will be notified promptly, as required by HIPAA.
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8. WHAT ARE YOUR PRIVACY RIGHTS?
You have the right to:
1. Access Your PHI: Request copies of your medical and billing records.
2. Amend Incorrect Information: Request corrections to your records if they are incomplete or inaccurate.
3. Request Restrictions: Limit the sharing of your PHI with certain parties.
4. File Complaints: Report any suspected violations of your HIPAA rights to our office or the U.S. Department of Health and Human Services (HHS).
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9. CONTROLS FOR DO-NOT-TRACK FEATURES
Our website respects “Do Not Track” settings in your browser to ensure your online activities are not monitored for advertising purposes.
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10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
Yes, CALIFORNIA residents have additional rights under state laws like the California Consumer Privacy Act (CCPA):
Access, delete, or opt out of data sharing.
Request information about data collection practices.
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11. DO WE MAKE UPDATES TO THIS NOTICE?
This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. Updates will be posted on our website with a revised effective date.
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12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
Empower Pelvic Health & Physical Therapy Corp.
Email: info@empower-physicaltherapy.com
Phone: 408-475-4953
Address: 1310 Hollenbeck Ave, Suite A, Sunnyvale, CA. 94087
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13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You may review, update, or delete your data by contacting us at the information above. Requests will be processed in accordance with HIPAA guidelines and applicable laws.